Privacy Policy

Privacy Policy and Terms & Conditions

Effective as of December 1, 2008.

This website, (the “Website”), is operated by TA Operating LLC d/b/a TravelCenters of America and/or its affiliates and subsidiaries (“TA”). This privacy policy governs only the collection of information at the Website, and does not govern the collection of information through other means. This Privacy Policy is provided to inform you of TA’s policies and practices regarding the information we collect on this Website and how we use it. By using or providing information through this Website, you consent to TA’s practices concerning the collection and use of information. If you have additional questions about this Privacy Policy, please contact us.

Because our business will continue to evolve, we reserve the right to change this Privacy Policy from time to time. Upon any change, we will post the revised Privacy Policy here, and change the Effective date noted above. You are encouraged to check this page periodically so that you are aware of any changes.


Information Collected About You
TA collects personal information about you whenever you voluntarily provide it to TA through the Website. We consider personal information to be information that identifies you personally, such as your name, your employer’s name, email and U.S. mail address, office and home telephone and fax numbers.

TA also collects or logs non-personal information about you and your use of the Website when you visit the site. This information includes your Internet Protocol (“IP”) address and your domain name. An IP address is a number that is automatically assigned to your computer by the Internet Service Provider (“ISP”) computer through which you access the Internet, and a domain name is the name of the ISP computer itself through which you access the Internet.


Use of Cookies
Like most websites, this Website sometimes makes use of “cookies.” Cookies are pieces of information that a website either transfers to your computer’s hard drive or stores temporarily in your computer’s memory for record-keeping purposes. We do not save personal information in cookies. We may use cookies for a number of purposes. For example, we may use cookies to track usage patterns on the Website or to analyze web activity. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you decline to accept cookies from the Website, you may not be able to take advantage of or participate in certain features of this Website.


Contacting TA
If you have a question or comments about our Website or the Website’s content, you may contact us by any of the ways listed on the Contact Us link. Please be aware that any submission to and/or communication with us is subject to the Website Terms and Conditions, and your submission indicates your acceptance of the Terms and Conditions. Our Terms and Conditions are also available on our Website.


Security of Information
We strive to ensure the security of your information on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In addition, this Privacy Policy does not protect you when you send business information, ideas, concepts, inventions or other proprietary type of information to TA through the Website.


How Your Information Is Used
We use the information you have provided to us to respond to your request for information about TA or comments you may have about our Website, for our management or Board of Directors, our governance practices or other services provided by TA. We may also contact you regarding problems or questions we have relating to your use of the Website, or notify you of changes to the Privacy Policy, Terms of Use or other policy or terms that affect you and your use of the Website. If you have joined our Email Alert service, we may send you, via email, press releases or SEC filings or notifications of press releases or SEC filings that have been posted to our Website. If you do not wish to receive these communications from us, please unsubscribe using our automated system on the Website.

We do not provide personal information to third parties for their sale or use. We may, however, employ third parties to perform functions on our behalf such as, sending communications on our behalf, analyzing data, and providing marketing and/or customer service assistance. These third parties may have access to user personal information, to the extent that it is required in order to perform their duties. We may also disclose personal information at the request of governmental authorities conducting an investigation, to comply with valid legal processes such as a search warrant, subpoena, or court order, or to protect our rights and property or the property or personal safety of another user of the Website or any member of the public.

With non-personal information, TA logs IP addresses and domain names and aggregates them for system administration and to monitor the use of our Website. We use the aggregated information, for example, to measure the number of visits to our Website, the average time spent on our Website, the number of pages viewed and to monitor various other Website statistics.

We reserve the right to disclose, share and/or otherwise transfer user information, including without limitation personal information, in connection with a corporate merger, acquisition, consolidation, the sale of substantially all of the company’s assets, or other fundamental corporate change, whatever form it may take.


Changing or Deleting Your Personal Information
All information that you provide through the Website is collected and stored automatically at the time you provide it. If you would like to change the personal information we have in our records, simply request removal entirely of all information we have, and resubmit the correct information through the Website. If you would like to delete your email address from our Email Alert list, please unsubscribe from the Email Alert list using our automated system.

From time to time, TA may also request a verification of your email address in order to update the Email Alerts distribution lists we maintain. TA may delete email addresses from the Email Alert distribution list when Email addresses cannot be verified. An email address that cannot be verified will be removed from the Email Alert list. If you believe that you have been mistakenly removed from the Email Alerts list, please contact us.


Removal of Your Information From Our Website
TA will honor written requests to delete personal information from our system, such that the information is not accessible in the ordinary course of business. You should be aware, however, that due to the methods by which computer systems operate and data is backed up and stored, it may not be technologically possible to completely erase all records of the information you may have provided to TA. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non erasable form that will be difficult or impossible for us to locate. While it may be technically possible to retrieve deleted information, we do not do so in order to market to or send email to anyone.


How Your Information Is Protected
TA will take commercially reasonable steps we deem reasonably necessary to protect the information you provide to us. We review from time to time our security procedures and mechanisms to ensure that adequate protections are in place. Our Website may contain links to other Websites. TA is not responsible for the privacy practices, security or content of these other Websites. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions and privacy policy of those websites.


Children Under Thirteen (13) Years Of Age
We do not knowingly collect any personal information from children under thirteen (13) years of age. If you are under thirteen (13) years of age, do not send any information about yourself to us. If we discover that a child under the age of thirteen (13) has provided us with personal information, we will delete the information from our systems.


Collection In And Transfer To The United States
This Website is operated in the United States. If you are located outside United States, please be aware that any information you provide to us will be collected in or transferred to the United States. By using our Website, participating in any of our services and/or providing us with your information, you consent to this transfer.


Contact Us: TravelCenters of America
24601 Center Ridge Road
Westlake, OH 44145
United States of America
Attention: Stephanie Korfmacher
Telephone: (440) 250-5872